An Eye For An iPhone: How Gadget Theft is Becoming A Growing Problem

I never thought it could happen to me, but last year I had an iPhone stolen out of my own hands while riding the subway late one summer night.  Even though I had read news stories and blog posts before about how the theft of smartphones and iPads was becoming more common while riding public transportation, I thought I was safe until I became another victim.

using

My first instinct was to share my experience through social media, where I learned that a few more of my friends had also had their phones stolen riding the subway.  A little further research led me to see the problem was growing across the US, and that many more shared my frustration being unable to recover my handset, even using the Find My iPhone feature. Most recently, in acknowledgment of the growing theft problem the FCC proposed changes to how the carriers manage reported thefts, hoping to help consumers avoid the hefty costs often associated when their stolen phones.

After I learned that the problem had become so widespread, I made a collection of clips on Storify sharing how the problem has grown, which I’ve updated over the last year. Here’s my ongoing story about the growing problem of iPhone theft: Continue reading An Eye For An iPhone: How Gadget Theft is Becoming A Growing Problem

Re-launching MattHurst.com

About a year and a half ago I created MattHurst.com as a social networking hub, which I hoped would help make a more personal connection to a new audience while uniting my social media profiles on a single site.  Initially the site drew some interest from my friends, even earning me a few kudos from other social media pros, and shot to the top of search results for my own name.  But over time the micro-site did not sustain interest, or at least did not attract many visitors to the site.

It’s hard to know exactly why the site didn’t receive much traffic, but one trend I noted was that most visitors to the site came directly, rather than through search or referral links.  Using Google Analytics I conducted an audit of the site’s performance, and found the site not only had fewer visitors than expected, but that visitors to the page didn’t spend much time – often less than 1 minute.  Since the site didn’t host any original content but rather aggregated my social media streams, it seems that the site didn’t offer visitors any compelling reason to stay on the site once they arrived.  In short, the site failed to achieve my goal to connect with a new audience.

While it’s disappointing that the site didn’t attract as much interest as I’d hoped, like any good online marketer I knew I needed to change the strategy based on my measurements of how people used the site.  So last week I relaunched MattHurst.com, using my Tubmlr site as a new means to connect with would-be visitors. Starting with over 1000 posts I’ve published over the last 3.5 years updating this Tumblr blog, the new site offers original, compelling content I hope will interest readers/viewers.

My new site also gives me an outlet to connect with people in a different way than my professional blog at MatthewHurst.com, by serving as an outlet for my interests in infographics, internet memes, and cultural commentary that might not reflect my professional brand as much as my personal tastes.  And as before, I’ll be keeping a close eye on my site’s performance, and making any adjustments necessary to meet my goals

TV by the Numbers: How I cut-the-cord and share my viewing online

Remote Controller 2
As television networks kick off the upfronts introducing new programs and picking up where existing series left off, there is increasing conversation about using social media to connect fans and viewers with their favorite shows, as well as how many may be cutting-the-cord altogether. Full disclosure: I’m an employee at Nielsen, who have a great perspective of cross-platform insights into what consumers watch, but the measurements shared in this post are my own and are not necessarily shared by my employer.

First, here’s a funny and surprisingly accurate primer on how TV viewing is measured in the US (from Jess3 and ESPN):

Appointment Viewing

For the last two years I’ve been using social media tools like Get Glue, Miso, and IntoNow to track my viewing and to share my favorite TV shows with friends. These social networks use websites and smartphone apps to encourage more social viewing, opening up the sometimes isolated TV watching experience by connecting viewers who check-in to the same program and generating conversations among fans of the shows. For example, here are some of the shows I’ve checked-in to most recently: Continue reading TV by the Numbers: How I cut-the-cord and share my viewing online

How to use Facebook to promote your personal brand

With the recent update on Facebook to both personal profiles and pages using the Timeline interface, many brands are reevaluating their marketing strategy on the social network. Likewise individuals promoting their personal brand should consider updating their Facebook presence to take advantage of these new opportunities.

Recently I’ve written about how timelines can be used for visual storytelling, and likewise Facebook’s new design lends itself well to creating social narratives out of photos and status updates, especially by highlighting key events in our lives. Timeline’s changes to personal profiles gives individuals greater control not only of what information is shared publicly vs privately, but to highlight their own accomplishments and personal stories with friends both new and old. And because we know most employers look for Facebook profiles of job candidates during their evaluation, it’s critical to make sure your timeline reflects your personal brand.

Timeline also changes the Facebook pages for brands, and earlier this year I converted my Facebook Open Graph application (for this website) to a full-fledged page. Facebook pages can be built for personal brands to share career accomplishments and insights with like-minded professionals, which might otherwise come across as spammy to your friends; one of the top reasons people are unfriended is for sharing too much work-related information. Many brands have used applications to customize their pages in the past, but now Timeline will become the public face of these pages, allowing them to create more engaging stories which reflect their history. So far I’ve added my work history and career accomplishments to my Timeline, showcasing my professional development for all to see, with the most recent stories highlighed at the top of my timeline (a bit like a blog).

For example, here’s how I use my own Facebook page: Continue reading How to use Facebook to promote your personal brand

Using Timelines for Visual Storytelling

Books lined up on the library shelves

As a communications professional I see my work not just as copywriting, but ideally to tell stories through my writing. My storytelling can take many forms through the written word, including blog posts or social media, and even tactical media like press releases or fact sheets. But of course writing isn’t the only way to tell story, and as a visual storyteller I’ve created a number of infographics
and visualizations that intergrate data with images and text to help make complex stories more accessible. Not to mention my work as a film student writing and editing short stories in video.

Another kind of visualization that is helpful for telling narrative stories is a timeline, which spacially represents key events over time. In a timeline events can be as significant as a milestone/landmark developments which culminate from continuous iterative progress which is illustrated over time, or as simple as a tweet/status update that shows a conflict’s initiation/resolution. And like all narrative storytelling there are key elements like context/setting and esclating conflict which should be resolved by the end.
Continue reading Using Timelines for Visual Storytelling

Blogging by the numbers: Measuring my writing and blog readers

Ever since I started blogging in 2004 I’ve been trying to better understand my audience of blog readers through stats like unique visitors, pageviews, social media shares, or the number of comments readers add to each post. Analyzing these data points gives me a better a understanding of which pages interest my visitors most, and helps me think of new blog posts I hope will resonate with my audience. As an online marketing strategist I also try look at how readers come to my blog, focusing my efforts on what content I can offer which will introduce new readers to my blog, as well as how to connect with them outside my own website.

In the interest of trying to become more transparent as a blogger, here’s a look back measuring my own blog’s audience during 2011:

Matthew Hurst's Year in blogging 2011
Source: http://jetpack.me/annual-report/6790360/2011/
  • A New York City subway train holds 1,200 people. This blog was viewed about 4,900 times in 2011. If it were a NYC subway train, it would take about 4 trips to carry that many people.
  • In 2011 there were 15 new posts on the blog, growing the total archive on this blog to 61 posts so far.
  • Twitter and Facebook were my main sources of referral traffic, but increasingly Google+ brought new readers to my site.
  • I’ve had far fewer comments in 2011 than in previous years, and average less than a comment per post.
  • My most read posts in 2011 were actually from previous years, bringing in visitors searching for “Twitter internships” and how to become “Social Media Marketers“, showing the long-term value of SEO built through blog writing.
  • Continue reading Blogging by the numbers: Measuring my writing and blog readers

My Top 11 Memes and more from 2011

Matt Hurst's "Deal With It!" avatar
Looking back on 2011, I wanted to recap my favorite internet memes, music, trends, and more during the year which saw many changes in communications and technology. Until recently I’ve posted a monthly list of my favorite ideas on this blog, and though I’ve lapsed these updates I still share my favorite media on my Tumblr blog. Every day on Tumblr I share the best memes, infographics, viral media, and ironic links, many of which contributed to this list of Top 11 memes.

After the jump, check out my favorite memes from 2011! Continue reading My Top 11 Memes and more from 2011

Public Communications, Online Marketing, and Social Media Strategy