Tag Archives: opinion leaders

Agenda Setting: How social media empowers opinion leaders and influences voters

The 44th President via Jumbotron

Comparing how the Presidential candidates are using new media this year, the 2008 race looks like the social media stone age. Back then Myspace was still the largest social network, Facebook was considered a mainstay for mostly students, and the most followed account on Twitter was then candidate Barack Obama. That campaign was noted for it’s pioneering use of new media, at a time when few politicians had social media profiles, but the benefits were immediately understood and adopted by nearly every campaign since 2008.

I was lucky to have a front row seat to the communications changes taking place that year, both as one of the early adopters of Twitter (when the site had only a million users) and as a graduate student in DC studying public communications.  That fall I was enrolled in Matthew Nisbet‘s course in Communication Theory, learning all about agenda setting by the newsmedia and the role of opinion leaders in swaying public opinion.  The 2008 elections proved a great working example to apply the theories I was learning. Continue reading Agenda Setting: How social media empowers opinion leaders and influences voters

December’s 7

xmascard-finalEvery month I share a short list of ideas that I think deserve your attention, or at least commandeer my own.  This month I’ve included a few extra as an early holiday gift to readers.  I want to wish everyone a Happy Holidays, and hope to see you in the new year.

Blog: Framing Science. Matthew Nisbet will change how you understand science.  We take for granted that the facts should speak for themselves, but our understanding of these complex subjects are largely a matter of communication.  His blog covers so much of what I learned in his classroom, and it is recommended reading if you care about climate change, public policy, or evolution.

Colleague: Nina Keim.  I met Nina as a Graduate student at American University (maybe Classmate is a better title), and have always been impressed by her initiative.  Unlike some of my peers, Nina displays an endless curiosity; she seeks out new ideas in communication and isn’t afraid to try them out for herself, often before their value is readily apparent.  Rather than merely acting as an informer, Nina embodies the role of an opinion leader in her own right.

Meme: PR does not equal “Press Release”. Sure Press Releases still work, but the question is “should you send one?”  At #PRCamp we first realized that the words Press Release should never be used near anything Social Media.  PR practitioners build relationships and tell stories, and in today’s media landscape that cannot be limited to broadcast and print news releases.

Music: Bob Dylan’s “Christmas in the Heart”.  I’ve made many jokes over the past month about the music video, which I’m convinced will soon become another Rick Roll.  What convinced this unassailable icon to record his first Holiday album may have been a favorite charity, but I’m convinced it must’ve been Santa.

PR Agency: 2ChicksInc. Full Disclosure – I’ve been working (as an intern) with this start-up PR group over the last month.  Working with the women who are its namesake, I’ve learned how a boutique PR firm can use their expertise to innovate online campaigns.  And their generous part-time position has helped me continue my own career search (thanks again for the opportunity).

Shameless Plug: The Brew Noob. My side project has evolved from 140 charecter beer reviews on Twitter into a Tumblr blog of own right.  As usual, I’ll test the brews so that you can enjoy tasty beers.

Social Network: Hot Potato. Why use hashtags or checkins if you only want to talk about an event while it’s happening?  It’s not meant to replace Twitter or Foursquare, but its a new take on an old idea. Another revelation we made at #PRCamp was that not everyone will use Twitter (the brand), but that SMS/mobile messaging (the idea) were here to stay.  Try it.

Continue reading December’s 7

Why The Twitter Backlash Proves Its Influence

The backlash to Twitter was inevitable.  As recent attacks on the social network/microblog have made clear people depend on Twitter to communicate, although users of this site continue to be stigmatized. In the same week the AP published its new restrictive guidelines for online media, another AP story employed such recycled clichés as “tweeting about lunch plans, the weather or the fact that Twitter is down.”

Full disclosure: I’ve been addicted to Twitter since I started using it in September of 2007. Since then I have witnessed its explosive growth as a daily user of this social network, growing from thousands of daily users to millions now.  These attacks are evidence of Twitter’s importance, and like Facebook before it this social network is grown large enough to be experiencing a backlash.

Unlike many social networks before it, Twitter has become an agenda-setting media.  This might seem obvious because broadcast and print newsmedia about Twitter have been nonstop, frequently breaking news stories or framing an issue through its social media context. As a social network (although many of its users of Twitter do not think of it as such) Twitter facilitates interpersonal communication in which opinion leaders, or at least some with a large number of followers, introduce new ideas to their network which help set the public’s agenda.

Because Twitter serves an audience that is constantly engaged in the discussion of new ideas, frequently accompanied by hyperlinks, Twitter has succeeded at become agenda setting media like none before it.  To be sure Facebook, itself a much larger social network, only recently overtook email as the primary means for most individuals share news stories and links to websites.  But rarely have these social media, including social bookmarking websites like Digg and Delicious, taken part in constructing the news agenda with the wider public much less offline as Twitter does.

The explosive growth of Twitter is not necessarily because of any special function the site offers (there have been other microblogs before) but because of it’s core of users, who themselves have set the tone of what Twitter should be used for.  This isn’t to say there is a right way or wrong way to use media, just that some practices seem to work better. The critical difference in using a social medium comes from those who are using it; in this case the core users who serve as a social model are opinion leaders in diverse subjects such as communications, celebrities, and politics.  And it’s easy to see the appeal; opinion leaders are provided a platform to introduce ideas about culture (and even about themselves), while the accessibility of the platform allows individuals to interact within their network of connections which make even celebrities (who continue to lead the way onto Twitter) seem approachable by any fan.

Perhaps this model of influence offers a clue to one recent trend on Twitter, in which power-users remove all of the users they follow in order to reconstruct a list which better reflects a tightly-knit social network.  While some organizations scramble to create a list of followers on Twitter which seems to be the largest, these users illustrate the power of influence over a small agenda-setting audience they want to stay tuned into.  Because in social media influence is not measured as the number of followers who might read the monolougue you’re broadcasting to them, but by the relationship between individuals which is built through a dialog.

Never before has there been such a media tool to listen to the audience’s ideas, and to engage them in conversations about them.  The backlash may have been inevitable, but it has almost always come from those unwilling to participate in a dialog; it would seem from what I’m hearing that Twitter is here to stay.

Have You Heard? Music is getting Social

Think of the last album you bought, and compare it to the your first record. If you’re like me the first album you bought was a favorite from the radio (The Simpsons Sing The Blues), whereas the last album I bought (Bitte Orca by The Dirty Projectors) was a recommendation from a friend. It’s not just the music formats that have changed, but what we listen to and the experience with music that is transforming.

In the past the music industry has relied on taste makers such as DJs, critics, and marketers to help introduce new music to would be record buyers (or downloaders).  However over the last decade opinion leaders, those most influential individuals in your social network, have played the most important role; think of these people as your friend who is usually the first to introduce you to a band that you go on to love.

Online these opinion leaders have started popular music blogs, their influence measured by their expertise within genres and their appeal within their blogging audience.  Offline these taste-makers usually have the largest music collection among your friends, and they make frequent recommendations that are catered to your own tastes.  Opinion leaders are the arbiters of new music in a marketplace no longer limited by the label-centered distribution, and serve agenda-setting roles with their personalized recommendations which mirrors the shift from mass-media driven popular music (radio, Rolling Stone, MTV) to online distribution meant for niche fans and private listening (iPods and YouTube).

Continue reading Have You Heard? Music is getting Social

Re:Cap(stone)

If you’ve been wondering what’s been keeping me from updating the blog lately, there need no be any mystery: this is the home stretch of final projects for school. Not the least of which is my masters degree Capstone Thesis paper.

Any one of these projects could warrant a blog post of it’s own, and I will be glad to share more about them after each is completed.  In a meantime, here’s a little insight into what a Graduate student in communications can accomplish.

  • Practicum: My team has been building a long-term strategic communications plan for Living Classrooms, a non-profit that serves communities in the DC-metro area with hands-on environmental education and workforce development; they call it “Learning By Doing”.  This group does amazing work with young people who live in underprivileged areas, but one of the drawbacks of their success is having so many diverse programs it is difficult for newsmedia to make a clear focused story about what it is they do exactly.
    One solution I have contributed, which fits the group’s communication strategy, is by making a Blog and Twitter for them to get the word out. I’ll cue you in on how we plan to help a non-profit grow as donors face a recession soon.
  • Management: We’ve been given a mock assignment in this class, responding to an RFP from the American Red Cross.  Our group has been designing a complete response, including plans for a multi-city festival and a localization model for more than 700 chapters of the Red Cross.  We’ll be competing with another group for the contract in an upcoming presentation, which I’ll try to share here.
  • Social Marketing: Diabetes is not “Your Grandparent’s disease” any longer; it increasingly impacts younger people.  I’ve conducted an environmental scan of the issue, and conducted original primary research through in-depth interviews with students.  From there we’ve designed a comprehensive social marketing campaign, that doesn’t just change attitudes but people’s behaviors as well.  I’ve already built a mock-up of the online network presence, which is key to our strategy.
  • Seminar/Capstone: My thesis involves original research of a scholarly nature, but with real-world application to the problem of energy conservation.  Although I am exploring an academic subject, exploring through case study and interviews how individuals are motivated to change their behaviors, I am writing it so that anyone can understand the issue.  Hopefully my research will help me build the soapbox I need to come out of my degree with specialization in opinion leaders, agenda setting, and marketing as they apply  to the salient public issues that brought me into PR.

I’ll be sure to tell you a little more about what I’ve learned… just as soon as I finish working through them of course.  Stay tuned.