Today Apple is expected to unveil its new Apple Watch (finally), but six months ago it wasn’t clear to everyone why Apple announced their newest product so early. So that same day in September I wrote this blog post about why Apple might have announced their newest product so far in advance, from a marketing strategist’s perspective.
Post originally appeared on September 9th, 2014 on MattHurst.com: Continue reading Why Did Apple Announce Its Watch So Early? A Strategic Marketer’s View
Perhaps no one better embodies the pitfalls of taking your brand into social media without a strategy better than Charlie Sheen. Last week the celebrity made headlines by joining Twitter and broadcasting his own professional (and personal) meltdown in this public forum, much to the delight of internet denizens and entertainment media. After attracting this considerable attention, Mr. Sheen must have realized he might need more resources and time to create a sustainable Twitter presence, so he did what many brands before him have tried: he asked for an intern to help out with social media.
What Mr. Sheen hasn’t learned through his own use of social media is true for many other organizations who want to promote their brand and protect their reputation using social media: you’ve got to have a communications strategy. And no, “going viral” is not a strategy, it’s only a goal (which can sometimes backfire). To that end Charlie Sheen captured the attention of the online world, but without a strategic approach his haphazard embrace of social media seemingly hurt, rather than helped his reputation. In contrast with individuals who have developed their personal brands, Sheen lacks personal experience to cultivate the tremendous interest in his brand in the best direction, which seems justify his search for a third-party who can give his Twitter account a positive spin. Yet instead of looking for an intern, he should take a page from the many established brands who’ve successfully managed their social media presence, either though hiring online marketing and PR agencies or developing internal resources to plan their communications strategy.
Of course many brands didn’t always feel this way; when I started this blog in 2009 I wrote about my own experience using Twitter as a tool to find internship opportunities. At the same time agencies turned to my generation of recent grads and millennials to help them understand social media, so many were receptive to the idea of an interns helping out with a niche website like Twitter or Facebook. Especially because many businesses still considered social media a new fad (and not an important emerging platform) many were willing to let interns manage accounts for their brands; after all many simply assumed it was only kids using new media.
What seemed true in 2009 should not be assumed in 2011; social media have emerged as core platforms not only for promoting brands but for building businesses. With 600 million members on Facebook, and an established user base on Twitter that averages over 30 years in age, no brand would risk putting their reputation in the hands of an inexperienced graduate, much less an intern. Instead organizations who want to build their brand through social media should hire professionals who’ve developed their strategic approach through experience, especially those who have tactical experience using blogs and social media to promote another organization. Brands should look for professionals who’ve learned about social media through broad online experience, not necessarily specific skill-sets related to individual platforms like Twitter, because it demonstrates their ability to adapt and learn as new platforms emerge.
For prospective interns and job candidates, Twitter continues to stand out as a great tool to network and find job opportunities like my own Twitter internship. It’s also an excellent platform to share ideas and build your online reputation as a knowledgeable professional, particularly for social media marketers like myself, in a forum that’s highly visible in search results for those screening applicants. Likewise for job recruiters, social media offers a unique opportunity to screen potential employees and get a fuller picture of the people outside of their resume.
While it’s yet to be seen what the outcome of Mr. Sheen’s search for an intern may be, it seems likely that the same lack of direction that stifled his own social media efforts will sabotage any intern’s efforts. At the end of the day a brand is only as strong as it’s own commitment to their unique offering, and that comes only through the knowledge and experience all members of an organization share. To be sure, Charlie Sheen has earned America’s collective attention fixed on his social media presence, so what he is able to achieve depends not only on what he says but also who he chooses to manage his brand’s voice online.
Update: Continue reading Social Media 101: Why Brands shouldn’t let Interns Manage Social Media
When Anheuser-Busch’s sale to InBev was announced, years of branding began to unravel for the King of Beers. The maker of the Great American Lager (their slogan) was a family-owned business based in the American Midwest which had spent decades creating their brand based around nationalism and tradition; they were being purchased by a foreign corporate conglomerate. Almost immediately columnists were writing about how the sale was indicative not of globalization but of the American economic recession.
In spite of how the stories were framed, A-B products Budweiser and Bud Light continue to be the best selling beers in the United States (if not the world). The sale is only the latest consolidation between the world’s largest brewers; in the years prior rivals like Miller and Coors had combined into SABMiller, not to mention A-B’s own acquisitions before their own sale. The beer business is as complex as any other industry, but major brewers like Anheuser-Busch have relied on a wide national market empowered by mass market advertising to drive up demand for their product.
The rising popularity of Craft Beer parallels the changing media landscape of the past decade; as audiences become fragmented, their consumption choices are changing. Once mass market advertising for brewers would create print and broadcast ads designed to appeal to the widest audiences where they converged in a limited media market. Brand loyalty was thought to begin when young adults learned about their products, and like their beers these branding techniques were meant to reach the largest audiences. However this same target audience no longer converges in the same mass media sources, often turning online to learn about new products across a ever wider range of new media; about the only place this market would still see their ads might be watching the Superbowl, during which only the largest brewers can afford to advertise.
Consumers today have more choices in where they get their media from, especially online, which have opened up opportunities to build niche audiences like those in the craft beer market. Along with a growing audience of beer lovers, craft breweries have taken to blogs and social media to promote their products. This audience is passionate about their interest in craft beer, inspiring brand loyalty among those who are reached out to directly by brewers who share their values, not unlike the nationalism appealed to in Budweiser’s branding. Most importantly this passionate audience of craft beer advocates likes to tell others about the beers they love, usually acting as opinion leaders within their network of friends and thusly growing the market for tasty craft beer every year.
Of course mass marketing still works in many markets; many consumers of Blue Moon (a SAB Miller/Coors product) believe it is a craft beer, and niche beers like A-B’s Michelob brand enjoy limited popularity. But the mass media advertising techinques do not work as well online, as demonstrated by the expensive failure of Bud.tv and other websites. It has been suggested that beer in America’s national beverage, and as America changes so will it’s tastes.
You can learn more about Beer marketing and the craft beer movement by reading my blog The Brew Noob (on Twitter @BrewNoob).
I knew it would help to build a website with my resume, but I didn’t realize how much. Ever since publicly launching this site less than a month ago, I have been humbled by all the positive feedback from colleagues, classmates, prospective employers, and on social networks.
A few have even asked me to help build their own websites, although I haven’t decided how much to charge. The truth is that almost anyone is able to build a website like this one. I had never learned how to buy a domain name, web hosting, or to set up the website until I tried it for myself.
I am a firm believer that blogs are capable websites for almost any purpose, so I devised my resume website as a WordPress blog (this part is free). By hosting my own blog (not necessarily free) I needed to set up WordPress in their famous 5-minute installation. This open-source software gives me the ability to customize by adding features and designs to my blog. And since this is a blog, it doesn’t take any advanced knowledge of codes or programming to build it; making this website is as simple as writing with a word processor.
While I would be happy to make a few bucks helping my friends build nice looking websites, but I think they might learn some valuable skills by trying it for themselves. At least a few of my friends have been doing just that on their own websites. And until this site makes the first page of Google search results for my name, it’s going to take a lot more to make my own name stick out from all the other Matthew Hurst’s of the world.
Building this website has been an ongoing process, helping me to consider how it could be improved by incorporating feedback. There is almost always a better way to do this work, so I really appreciate all the feedback so far, but I have trouble taking credit; after all it’s just another WordPress blog.