Archive for category Twitter
Living Classrooms – Learning By Doing
Posted by MattHurst in Blogs, Non-Profit, Twitter on July 16th, 2009
Any company can use online media to connect their brand with their audience, but how does a non-profit grow their organization despite expected declines in charitable contributions? Even with a limited budget online media levels the playing field to free and earned media for non-profits, like Living Classrooms a client I had the privilege of consulting for last spring.
Along with a team of classmates at American University, we set about creating a strategic communications plan for Living Classrooms, a non-profit organization serving underprivileged youth in the DC-metro community since founding in 2001. One of the challenges unique to this client was their difficulty distinguishing not just from a successful parent organization, but also standing out from other non-profits in DC currently struggling for funds; branding would become a strategy. Their hand-on education approach meant almost all of their funding was used in their programs, but was a challenge to developing new sources of fundraising. Meeting these budget limitations helped us build a strategy with specific objectives (met through some work on our own part).
As discussed in our presentation (and memo), creating and using a Blog and Twitter were critical tactics to meet the campaigns goals. First these online tools serve an agenda-building relationship with the local newsmedia, through which Living Classrooms would try to earn media without expensive advertising. However social media is not synonymous with free media: even though these platforms are free to use, they require thoughtful and persistent work from dedicated professionals in order to work well.
Any organization can ask someone to Twitter for them, but only a professional can make it relevant to reporters, bloggers, and others who would want to tell Living Classroom’s story. My role in this process was to build these media tools for them, and to start using these so that Living Classrooms would could model on them; unfortunately they did not have the budget to hire someone to write so my model was key. While new media levels the playing field, a public communications professional can lift an organization above from the rest, so that a non-profit like Living Classrooms can stand out online.
These tactics also play a critical role in winning and retaining new donors, since they allow Living Classrooms to provide regular updates which demonstrate the value of their donation. Because Living Classrooms, like so many non-profits, is involved in so many programs donors don’t always know about all the work their donation allows an organization to accomplish everyday. These regular updates demonstrate the compelling work Living Classrooms does through stories told in words, videos, and pictures in the channels which new donors are likely to discover this cause. This serves as a compliment to the newsletter and mailer our group designed, usually adapting the same material for online use.
We’re still waiting to see which parts of our strategic plan will be used by Living Classrooms this year, so in the meantime please check out the blog I set up or follow @LCNCR on Twitter to learn more. For a communications professional with a strategic approach, online tools can become a successful tactic for non-profits to overcome limitations and expand their communications budgets, ultimately changing minds and lives of those most in need of help.
The Twitter Internship?
Sure Twitter is great for getting feedback from your work and building relationships online, but what if Twitter actually helped generate work opportunities instead of just creating work for you? That is exactly the opening I discovered for myself, and all I had to do was make a comment on Twitter to find it.
In my search for a summer internship in DC, using Twitter has become indispensable for learning about the social media and PR firms I might apply to for work. Not only does it help me understand those communications companies on the cutting edge, but the participatory nature of Twitter helped a company find me. Before I knew it I had the inside-line on internships offered to me, even as no such positions are being publicly offered.
About 3 weeks ago I bookmarked the website for New Media Strategies, using a service which publicly shares my bookmarks through Twitter. I was surprised when NMS, who must have been following public discussion of their company using Twitter (as they would for any of their clients), replied almost immediately to my update on Twitter directly. I was impressed, and we started to follow each other on Twitter.
Almost a week later I had finished a short internship inquiry application, with the intent to discover any more job openings at NMS, but their website did not make it entirely clear where such applications might be sent. So I sent another message on Twitter directed towards NMS, inquiring about where to send my application, which replied to me a name and email address of the right HR rep for social media. Their employee was also polite enough to include their personal Twitter feed, giving me access to someone inside of their organization that could help keep track of my application.
After a few modifications to my resume and a new cover letter, I am happy to say my application has earned the attention of New Media Strategies. I am definitely excited in learning more about this possible internship, although I am still seeking and applying for positions around DC.
To me the most revealing aspect of this whole development is how new communication tools, like Twitter, mirror the process of networking in real life. While NMS took advantage of Twitter as a tool to monitor public opinion about their organization, it also gives individuals like myself powerful access to information that might otherwise have been achieved with a phone call or a fishing letter.
At the very least, the couselors at American University were impressed with the job offering I found outside of those being posted online. Perhaps a little initiative and novelty in communication might help me stand out from the rest of the job market in my internship applications for this summer.


