Category Archives: Social Media

The Birthday Challenge

What difference can one person make simply by asking their friends to make a charitable contribution? Any individual can help change the world, and this story is just another example to prove that (click here to play the video).

For my last birthday I challenged my friends to donate to a cause, People To People International (PTPI), instead of buying me a gift. I used the Causes application on Facebook for fundraising, and was overwhelmed by their support. I’ve written about my efforts before, and have since raised a few hundred dollars for PTPI.

Facebook Birthday Wish post

My efforts earned the attention of People To People, who like most non-profit organizations are exploring all the new opportunities for fundraising that social media can offer.  We connected though Facebook, where an interview was published highlighting my fundraising efforts in addition to how PTPI has impacted my life both personally and professionally.

We wanted to share my story and inspire others to try the same challenge for themselves, so I flew to Kansas City, Missouri to shoot this video.  The birthday challenge has also been the subject of another recent interview accompanying the video, as part of a series highlighting the accomplishments of young people working with PTPI.

Thanks to Scenic Road Productions for creating this video promoting a good idea for a a great cause.  And Happy Birthday for my friends at People to People, which celebrates their 53rd year of fostering peace through understanding this week!

Why The Twitter Backlash Proves Its Influence

The backlash to Twitter was inevitable.  As recent attacks on the social network/microblog have made clear people depend on Twitter to communicate, although users of this site continue to be stigmatized. In the same week the AP published its new restrictive guidelines for online media, another AP story employed such recycled clichés as “tweeting about lunch plans, the weather or the fact that Twitter is down.”

Full disclosure: I’ve been addicted to Twitter since I started using it in September of 2007. Since then I have witnessed its explosive growth as a daily user of this social network, growing from thousands of daily users to millions now.  These attacks are evidence of Twitter’s importance, and like Facebook before it this social network is grown large enough to be experiencing a backlash.

Unlike many social networks before it, Twitter has become an agenda-setting media.  This might seem obvious because broadcast and print newsmedia about Twitter have been nonstop, frequently breaking news stories or framing an issue through its social media context. As a social network (although many of its users of Twitter do not think of it as such) Twitter facilitates interpersonal communication in which opinion leaders, or at least some with a large number of followers, introduce new ideas to their network which help set the public’s agenda.

Because Twitter serves an audience that is constantly engaged in the discussion of new ideas, frequently accompanied by hyperlinks, Twitter has succeeded at become agenda setting media like none before it.  To be sure Facebook, itself a much larger social network, only recently overtook email as the primary means for most individuals share news stories and links to websites.  But rarely have these social media, including social bookmarking websites like Digg and Delicious, taken part in constructing the news agenda with the wider public much less offline as Twitter does.

The explosive growth of Twitter is not necessarily because of any special function the site offers (there have been other microblogs before) but because of it’s core of users, who themselves have set the tone of what Twitter should be used for.  This isn’t to say there is a right way or wrong way to use media, just that some practices seem to work better. The critical difference in using a social medium comes from those who are using it; in this case the core users who serve as a social model are opinion leaders in diverse subjects such as communications, celebrities, and politics.  And it’s easy to see the appeal; opinion leaders are provided a platform to introduce ideas about culture (and even about themselves), while the accessibility of the platform allows individuals to interact within their network of connections which make even celebrities (who continue to lead the way onto Twitter) seem approachable by any fan.

Perhaps this model of influence offers a clue to one recent trend on Twitter, in which power-users remove all of the users they follow in order to reconstruct a list which better reflects a tightly-knit social network.  While some organizations scramble to create a list of followers on Twitter which seems to be the largest, these users illustrate the power of influence over a small agenda-setting audience they want to stay tuned into.  Because in social media influence is not measured as the number of followers who might read the monolougue you’re broadcasting to them, but by the relationship between individuals which is built through a dialog.

Never before has there been such a media tool to listen to the audience’s ideas, and to engage them in conversations about them.  The backlash may have been inevitable, but it has almost always come from those unwilling to participate in a dialog; it would seem from what I’m hearing that Twitter is here to stay.

Have You Heard? Music is getting Social

Think of the last album you bought, and compare it to the your first record. If you’re like me the first album you bought was a favorite from the radio (The Simpsons Sing The Blues), whereas the last album I bought (Bitte Orca by The Dirty Projectors) was a recommendation from a friend. It’s not just the music formats that have changed, but what we listen to and the experience with music that is transforming.

In the past the music industry has relied on taste makers such as DJs, critics, and marketers to help introduce new music to would be record buyers (or downloaders).  However over the last decade opinion leaders, those most influential individuals in your social network, have played the most important role; think of these people as your friend who is usually the first to introduce you to a band that you go on to love.

Online these opinion leaders have started popular music blogs, their influence measured by their expertise within genres and their appeal within their blogging audience.  Offline these taste-makers usually have the largest music collection among your friends, and they make frequent recommendations that are catered to your own tastes.  Opinion leaders are the arbiters of new music in a marketplace no longer limited by the label-centered distribution, and serve agenda-setting roles with their personalized recommendations which mirrors the shift from mass-media driven popular music (radio, Rolling Stone, MTV) to online distribution meant for niche fans and private listening (iPods and YouTube).

Continue reading Have You Heard? Music is getting Social

Living Classrooms – Learning By Doing

Living Classrooms logoAny company can use online media to connect their brand with their audience, but how does a non-profit grow their organization despite expected declines in charitable contributions?   Even with a limited budget, digital levels the playing field to organic and earned media opportunities for non-profits such as Living Classrooms, a client I had the privilege of consulting for last spring.

Along with a team of classmates at American University, we set about creating a strategic communications plan for Living Classrooms, a non-profit organization serving underprivileged youth in the DC-metro community since founding in 2001.  One of the challenges unique to this client was their difficulty distinguishing not only from a successful parent organization, but also standing out from other non-profits in DC currently struggling for funds, so our team decided branding would become a strategy.  Their hands-on education approach meant almost all of their funding was used towards their programs, and presented a challenge to developing new sources of fundraising. Meeting these budget limitations helped us build a strategy with specific objectives (met through some work on our own part).

As discussed in our presentation (and memo), creating and using a blog and Twitter were critical tactics to meet the campaign’s goals.  These online tools serve an agenda-building relationship with the local news media, which Living Classrooms would try to earn media coverage without using expensive advertising. However social media is not synonymous with free media: even though these platforms are free to use, they require thoughtful and persistent work from dedicated professionals in order to work well.

Any organization can ask someone to Twitter for them, but only a professional can make it relevant for reporters, bloggers, and others who would want to tell Living Classroom’s story.  My role in this process was to build these media tools for them, and to start using these so that Living Classrooms would could model on them; unfortunately they did not have the budget to hire someone to write so my model was key.  While new media levels the playing field, a public communications professional can lift an organization above from the rest, so that a non-profit like Living Classrooms can stand out online.

These tactics also play a critical role in winning and retaining new donors, since they allow Living Classrooms to provide regular updates which demonstrate the value of their donation.  Because Living Classrooms, like so many non-profits, is involved in so many programs donors don’t always know about all the work their donation allows an organization to accomplish everyday.  These regular updates demonstrate the compelling work Living Classrooms does through stories told in words, videos, and pictures in the channels which new donors are likely to discover this cause.  This serves as a compliment to the newsletter and mailer our group designed, often adapting the same material for online use.

We’re still waiting to see which parts of our strategic plan will be used by Living Classrooms this year, so in the meantime please check out the blog I set up to learn more. For a communications professional with a strategic approach, online tools can become a successful tactic for non-profits to  overcome limitations and expand their communication budgets, ultimately changing minds and lives of those most in need of help.

Digital TV: Convert Now

By now you know the drill: broadcast television is switching from analog to digital signals. There are a few ways to keep receiving television of course: if you get cable or satellite nothing will change, but it you’re still using an antenna signal on an older television you’re going to need a DTV converter box. Fortunately you can get a U.S. Government issued coupon that covers most, if not all of the cost of these new set-top boxes before the transition on Friday June 12th, 2009.

While you probably know all about the Digital Televison transition, chances are you have family members or friends who still aren’t ready, even if they’ve already heard. So the Department of Commerce (partnering with the CEA) consulted with myself, as part of a group of American University students, to get the word out to young people so that we could help those we know prepare for the transition. Using a YouTube video contest, our objective was to strategically reach out to this audience so that they would be ready to help others get equipped in time before the transition. With our sights set on the original February 17th transition date, we were ready to use this contest to target these technology-connecting audiences.

Of course creating buzz with a YouTube contest takes more an announcement and a prize; although our partners had produced an original video and sent out press releases, the contest did not gain traction (or stand out from dozens of others competing on YouTube at any time). So my consulting group needed to do a little more: we created a social media presence for the contest on Facebook and used word-of-mouth marketing to engage potential entrants on YouTube.
We even wrote a script and shot a short video (watch above) mock-entry into the contest to show just how easy it could be to make a qualifying entry. These tactics helped to spur 12 contest entries, 5 videos of which were deemed finalists for the public to vote on the winning entry. More importantly the contest created discussions, both online and offline by contest participants and viewers, about the DTV transition within this target audience.

Ultimately it’s hard for any group to take credit among the myriad of messages supporting the switch, but I’d like to think our tactics contributed an outreach to a key public whose unique role might make the difference. Of course we’ll find out for sure on Friday June 12, 2009 just how many American’s television sets will be left in static.

Et cetera, Etc.

Here’s a few updates to previous posts, and some news on my professional life:

  • The Twitter Internship is soon to become simply An Internship.  Last week I was happy to join New Media Strategies as their intern, starting in May 2009. I’m looking forward to learning more about how they use new media tools, including Twitter where I got their attention to begin with, to participate in online communities where they promote and protect brands for their clients.  I think we’ll be a good fit together since we share the same inclination to try new online tools for ourselves so that we can understand any opportunities they offer for those we represent.
  • I have signed up for summer semester at American University.  The two last classes of my Graduate degree in Public Communication will be Crisis and Political Communications.  And since they take place in the evening, it shouldn’t be any trouble for my internship.
  • Rock the Vote, which I had previously applied for an internship, has begun to offer a fellowship program for young students like myself.  This largely self-defined fellowship encourages individual innovation using social media to reach young people and engage them in civics.  Although I probably will not be able to become part of their program because of my internship responsibilities, I hope to join their team and help out via Telecommuting over the course of their campaign.  Ask me or tweet Chris Kennedy for an invitation if you’re interested in joining the program.
  • To date I was able to raise $195 from 7 donors for People to People on Facebook.  Although this did not reach my goal, it surpassed my expectations, and has raised the bar for non-profits like PTP online.  I am proud of what I could contribute using these social media tools as an individual, and look forward to helping them in the future.

While some of these updates might warrant a post of their own, thanks for letting me be a little self-indulgent.  If you’re dying to keep up on the latest as it happens, why not join me on Twitter already? After all, it did help me get this internship, etc…

New Media, New Video


12for12: The 12 second Tweet on 12seconds.tv

Everyone already knows that putting a video on YouTube might be a good way to get the word out about your campaign. Of course it’s not very easy for yours to stand out, so it’s important to explore the new venues where your message could be seen and heard.

To be sure YouTube is still where it’s at: for most internet users it is the default site to visit when you’re looking for a video, making it the second most popular search engine behind their parent Google. But although YouTube is supported with the largest collection of video in the world, it is not well designed to support productions of high-quality content from the Entertainment industry; their video ubiquity does not equal market dominance in video forever.

Even as YouTube prepares to launch a new video platform for premium content (ie broadcasters and advertising), HULU has begun to establishing itself as a successful haven for broadcast programming and advertising on the internet. In a little over a year HULU has become the #2 video site (behind YouTube of course) with 34 million viewers in February, and is expected to earn at least $120 million in ad revenue for their operating partners – NBC and FOX. And while many platforms for online video have launched in the past few years, HULU is backed with a marketing budget of $50 million from their partners.
Continue reading New Media, New Video

The Twitter Internship?

Work ExperienceSure Twitter is great for getting feedback from your work and building relationships online, but what if Twitter actually helped generate work opportunities instead of just creating work for you? That is exactly the opening I discovered for myself, and all I had to do was make a comment on Twitter to find it.

In my search for a summer internship in DC, using Twitter has become indispensable for learning about the social media and PR firms I might apply to for work.  Not only does it help me understand those communications companies on the cutting edge, but the participatory nature of Twitter helped a company find me.  Before I knew it I had the inside-line on internships offered to me, even as no such positions are being publicly offered.

About 3 weeks ago I bookmarked the website for New Media Strategies, using a service which publicly shares my bookmarks through Twitter.  I was surprised when NMS, who must have been following public discussion of their company using Twitter (as they would for any of their clients), replied almost immediately to my update on Twitter directly.  I was impressed, and we started to follow each other on Twitter.

Almost a week later I had finished a short internship inquiry application, with the intent to discover any more job openings at NMS, but their website did not make it entirely clear where such applications might be sent.  So I sent another message on Twitter directed towards NMS, inquiring about where to send my application, which replied to me a name and email address of the right HR rep for social media.  Their employee was also polite enough to include their personal Twitter feed, giving me access to someone inside of their organization that could help keep track of my application.

After a few modifications to my resume and a new cover letter, I am happy to say my application has earned the attention of New Media Strategies.  I am definitely excited in learning more about this possible internship, although I am still seeking and applying for positions around DC.

To me the most revealing aspect of this whole development is how new communication tools, like Twitter, mirror the process of networking in real life.  While NMS took advantage of Twitter as a tool to monitor public opinion about their organization, it also gives individuals like myself powerful access to information that might otherwise have been achieved with a phone call or a fishing letter.

At the very least, the counselors at American University were impressed with the job offering I found outside of those being posted online.  Perhaps a little initiative and novelty in communication might help me stand out from the rest of the job market in my internship applications for this summer.

People to People

Before I turn 24 years old on March 15th, I have been asking my friends to donate $24 to a favorite non-profit of mine, People to People International.  So imagine my surprise when friends from Facebook, some of whom I hadn’t seen in years, donated the suggested amount without having ever heard of this charity before.

Using the Causes application of Facebook can be a great source of new donations for a non-profit like People to People, a Student Ambassador program I took part in for six years (age 13-18).  I was prompted by the Causes application to create a Birthday Wish for one of my favorite causes I had joined as a group member.  After selecting PTP I was provided with tools to promote my birthday wish automatically, including: pre-written status updates, posts to the wall, and private messages to send to friends asking them to give to your Birthday Wish.

Although I was impressed with the ability to utilize the power of my social network on Facebook to gain support behind this cause, I remained skeptical that anyone would give such a large donation for my birthday.  On my Birthday Wish page, I decided to put my money where my mouth was by donating $24 of my own money towards the $240 goal ($24 x 10 donors) I had set.  So naturally I was surprise when one of my Facebook friends from high school has donated the next morning.

Facebook Birthday Wish

So far I have raised at least $96 from 3 people for People to People, who took notice of the new donations almost immediately.  They like me had become excited about the new possibilities for small donors that the Causes application had enabled with the Birthday Wish function.  I was happy to discuss some of the social media tools they had at their disposal.  They also gave me a short interview that promoted others to try using these tools on Facebook.

Although many people are quick to dismiss social media as merely a trend that is difficult to measure actual results, I think this small effort by an individual shows its potential when this communication tool is used appropriately.  In this case the Birthday Wish was more effective than merely randomly asking my friends for donations; it used an effective appeal rather than posting just another link to ignore.  For non-profit organizations, social media like the Causes function in Facebook offers exciting possibilities by connecting the power individual networks with an audience of small donors that were previously much more difficult to reach.  The power of interpersonal communications is meeting the reach of public communications over the internet.

Follow me on Facebook, or learn more about People to People International.